My Account
Customer Service
1. Delivery time
The days generally needed by the sender to deliver the ordered items to your address are indicated as well. Please note that there may be unexpected delays.
2. Shipment tracking
Tracking and tracing is only possible for deliveries by DHL or UPS. Tracking and tracing is not possible for deliveries by letter, International Letter and Press&Book.
3. Customer Service
If you have any questions regarding your order, please contact our customer service at onlineservice@schott-music.com or +49 6131 246-0.
4. Payment-Systems
we accept payments with:
- Paypal
- Sofortüberweisung
- Creditcard (Mastercard, Visa)
5. Delivery Costs:
Germany
from 25,-€ without delivery costs
< 1 kg
Letter - € 2,50
DHL - € 3,90
UPS expr. - € 20,50
> 1 kg
/
DHL - € 3,90
UPS expr. - € 20,50
> 5 kg
/
DHL - € 3,90
UPS expr. - € 22,50
> 10 kg
/
DHL - € 3,90
UPS expr. - € 30,50
> 15 kg
/
DHL - € 3,90
UPS expr. - € 36,00
Europe
all countries
< 0,5 kg
Letter - € 7,50
0,5 to 2 kg
Press & Book Pr. - € 7,50
| Delivery via UPS to | < 16 kg |
|---|---|
| BE, LU, DK, FI,NL, AT, CZ | UPS stand. - € 10,50 |
| FR, IT, GB, SE | UPS stand. - € 13,50 |
| PT, ES, GR, IE | UPS stand. - € 15,50 |
| BG, EE, RO, LT,LV, HU | UPS stand. - € 23,50 |
| PL, SI, SK | UPS stand. - € 18,50 |
| Delivery via UPS to | > 16 kg < 21 kg |
|---|---|
| BE, LU, DK, NL, CZ | UPS stand. - € 12,80 |
| FI, AT, GB, SE | UPS stand. - € 14,00 |
| FR, IT, GR | UPS stand. - € 17,50 |
| PT, ES, IE | UPS stand. - € 20,30 |
| BG, EE, RO, LT, LV, HU | UPS stand. - € 30,80 |
| PL, SI, SK | UPS stand. - € 24,00 |
| Delivery via DHL "Economy" to | < 6 kg | > 6 kg | > 16 kg < 21 kg |
|---|---|---|---|
| AD, LI, NO, CH, VA | DHL ec. - € 16,50 | DHL ec. - € 24,00 | DHL ec. - € 32,00 |
| BA, MD, RU, RS, UA, BY, TR, HR, IS, MK, ME | DHL ec. - € 29,50 | DHL ec. - € 37,00 | DHL ec. - € 45,00 |
| AL, AM, AZ | DHL ec. - € 33,00 | DHL ec. - € 50,00 | DHL ec. - € 68,00 |
| Delivery DHL "Premium" to | < 6 kg | > 6 kg | > 16 kg < 21 kg |
|---|---|---|---|
| MC, SM, MT, CY | DHL pr. - € 20,50 | DHL pr. - € 28,00 | DHL pr. - € 36,07 |
Other Countries
all countries
< 0,5 kg
Letter - € 10,00
0,5 bis 2 kg
Press & Book Pr. - € 10,00
| Delivery via UPS "Expedited" to | < 1,5 kg | > 1,5 to 5,5 kg | > 5,5 to 10 kg |
|---|---|---|---|
| CA, USA | UPS exp. - € 55,06 | UPS exp. - € 75,65 | UPS exp. - € 103,17 |
| PR, MX, DO, JM, HAT | UPS exp. - € 58,54 | UPS exp. - € 83,35 | UPS exp. - € 119,82 |
| CN, HK, TW, IN, SG, JP | UPS exp. - € 67,1 | UPS exp. - € 110,71 | UPS exp. - € 165,27 |
| PH, ID, BR, AU | UPS exp. - € 73,77 | UPS exp. - € 126,59 | UPS exp. - € 204,98 |
| AE, ZA, IL, CL,AR, EG | UPS exp. - € 79,06 | UPS exp. - € 137,65 | UPS exp. - € 224,25 |
| SY, MA, DZ, TN,GM, VN | UPS exp. - € 86,28 | UPS exp. - € 160,52 | UPS exp. - € 264,56 |
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