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Schott Music

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Service / Assistance

If you can’t find the answer to your question here, please email us at: info@schott-music.com

Important information for all those with pre-existing customer accounts with our online shop:

In June 2016 we moved our online shop to a new technical platform. All customer passwords, being encrypted, could not be transferred to the new platform. Because of this you must generate a new password in order to access your account. Please click here and enter your e-mail address. You will then receive an email, with a link to create a new password. Once you have signed in with your new password, you can view your personal information and update if necessary.
Sign in / Personal Data
Orders
Rental Works / Performance Materials
Web Codes
Manuscript Submissions
Newsletters
General

Sign-in / Personal Data

Where can I see or edit my personal data?

Click on “My Account” at top right or on “My Account / Sign In” in the footer at the bottom.
Sign in with your e-mail address and password. You can see and edit all information found there.

What if I have forgotten my password?

Click here and enter your e-mail address. You will then receive an email, with a link to create a new password. Once you have signed in with your new password, you can view your personal information and update if necessary.

Alternately, you can click on “My Account” at the top right of each page or “My Account / Sign In” below in the footer, and select “Forgot Password?” in the new window.

I am already a Schott customer, but I cannot sign in.

In June 2016 we moved our online shop to a new technical platform. All customer passwords, being encrypted, could not be transferred to the new platform. Because of this you must generate a new password in order to access your account. Please click here and enter your e-mail address. You will then receive an email, with a link to create a new password. Once you have signed in with your new password, you can view your personal information and update if necessary.

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Orders

Where can I see the status of my orders?

Sign in to “My Account”. By clicking the “My Orders” tab you will see an overview of your orders. Alternately you can click on “My Account / My Orders” in the footer.

 

How methods of payment can I use on the Schott Music online shop?

You can pay for orders with PayPal, credit or debit card or with Wirecard

Can I order items on account?

In general you will receive an invoice for all orders, which you can use as proof of purchase.

I am a teacher. Can I get a discount on examination copies?

Teachers in Germany receive, on request and upon presentation of a school identity card, a 50% discount on selected printed music as examination copies, if the publisher has not yet made an edition available. Please write to musikschule@schott-music.com to find out whether the music you desire is available as an examination copy. Other titles, or larger orders for classes, cannot be sold at discount. We cannot guarantee discounts on orders through our online shop.

 

Can I also order by fax or e-mail?

We cannot accept orders by fax or e-mail. To ensure that your order contains all necessary information, please view our ordering options in the shop.

 

What are the shipping charges?

All shipping charges are based on the weight of the merchandise and its destination. These costs are calculated during the order process and displayed in the shopping cart.

Orders with a value of €50 or more are shipped free of charge within Germany.

 

I am a music retailer. How can I order from Schott Music?

All orders for music retailers should be placed with music distribution services:

http://www.mds-partner.com
music distribution services gmbh
Postfach 3609
55026 Mainz – Germany

Telephone: +49 (0)6131 505 100
Telefax: +49 (0)61 31 505 115
E-mail: order@mds-partner.com

 

If you would like some assistance building your music and book collection, our representatives at Schott Music are ready and willing to assist you:   You’ll find the relevant contact details here…

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Rental Works / Performance Materials

Rental works and performance materials can be found in the “Concert & Opera” section, or by searching for the product directly using the search tool.

 

For rental material, instead of the shopping cart symbol, you will instead see a link to our partner site, zinfonia.de, from whom these materials can be obtained.

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Web Codes

Where can I redeem web codes?
In some of our publications or in our newsletters you may find web codes, which allow you access to further content. These codes can be redeemed here: en.schott-music.com/web-codes

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Manuscript Submissions

How can I submit manuscripts?

If you are interested in sending us your manuscripts of compositions, books or educational materials, please bear the following recommendations in mind:

  • Please consider whether your work is suitable for publication by Schott Music. Please also bear in mind that a work of small scope (for example a single song) is difficult to promote and would therefore go largely unnoticed in our large, comprehensive program.
  • We accept only completed manuscripts. Single pages, drafts or abstracts will be ignored. Concepts for educational materials and pedagogical literature must be fully prepared. Book manuscripts should include an exposé.
  • Should your work contains copyright-protected elements of other rights holders (texts, translations, melodies, images), this is to be expressly indicated. These elements must be labelled, stating the name and biographical data of that person as rights holder in the manuscript.
  • We accept manuscripts exclusively as electronic files and accept the following formats: PDF, Sibelius, Finale or MusicXML (for printed music), PDF or Word (for text), JPG (for illustrations and photos) and mp3 for audio recordings.
  • We accept no manuscripts in paper form. Due to time and financial constraints, we cannot return unsolicited manuscripts – regardless of whether return postage is included. Please do not send electronic media (CDs, USB sticks, etc.), originals, or other materials which you would want returned to you.
  • Please send your manuscript by e-mail only to manuskripte@schott-music.com. Include a brief biography of yourself and, if appropriate, about the work. If necessary, the manuscript should be compressed (as a ZIP file), so that it can be sent in a single e-mail. If you have uploaded your manuscript as a file on an external file server, links to this server must be accessible indefinitely and the contents should not be altered after the upload.

Please understand that, due to the volume of submissions we receive, it may take a long time to process your manuscript. We ask you to refrain from contacting us about the status of your submission. If you have not been contacted after six months, please take this as a rejection. Due to the great number of manuscripts it is not generally possible for us to send individual rejections, even if this would be beneficial to you. We thank you for your understanding.

 

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Newsletters

How can I subscribe to a newsletter?

Towards the bottom of our website, you will see a field in which you can enter your e-mail address in order to subscribe to newsletters.

How can I unsubscribe from a newsletter?

Option 1:

At the bottom of each newsletter you will find an “unsubscribe” link. If you click this, you will receive confirmation by e-mail, so that you can be certain that your request is being processed.

Option 2:

Log into your user account by clicking “My Account”. Here you can manage your newsletter subscriptions.

 

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General

What do orchestration abbreviations mean?
The information for orchestrations is presented as found in a score: woodwinds – brass – percussion – strings. Within these groups the instruments are indicated with numbers according to the number of players needed. Doubling instruments, number of players for percussion and string divisi are in brackets.

Example:

2 (2. also Picc.) · 2 · 2 · 2 – 2 · 2 · 0 · 0 – timp. (Trgl. · S. d.) (1 player) – Str. (14 · 12 · 10 · 8 · 6)

means:

2 flutes, the second of which also plays piccolo
2 oboes
2 clarinets in B♭
2 bassoons

2 horns
2 trumpets
no trombone
no tuba

timpani, played by one person
percussion (triangle and snare drum or side drum), played by one person

14 1st violins
12 2nd violins
10 violas
8 cellos
6 double basses

All instruments beyond the standard orchestration are included with abbreviations. An overview of all abbreviations including translations in German, English and French can be downloaded as PDF here.

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May I use photos from a composer’s or author’s photo gallery for my publications?
Yes, you may. All gallery photos are free of charge and may be used for concert programs, press releases and media coverage in newspapers, magazines, websites and blogs. However you may not alter photos or show them in a distorted context. Moreover you are not permitted to pass on images to third parties, nor use them for commercial products such as books, image media or fan articles. If you need approval, further materials, or have any questions, please contact us at infoservice@schott-music.com
What do the level-of-difficulty numbers stand for?

Level of difficulty:
1 – very easy
2 – easy
3 – medium
4 – medium difficult
5 – difficult
6 – very difficult

 

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Newsletter

Location

Address: Schott Music GmbH & Co. KG Weihergarten 5 55116 Mainz

Mail to: info@schott-music.com

Phone: +49 6131 246-0